TOS

Trenujemy Cię w domu (We Train You at Home)

Terms and Conditions

Nicofitpro offers websites and platforms that connect clients with certified fitness professionals for both online fitness training programs and in-home or gym, mobile personal training services.

1. Eligibility

We provide our services exclusively to adults over 18 years old who are interested in fitness training to gain muscle & strength, lose fat, and boost energy.

2. Health Disclaimer and Physical Activity Risks

By purchasing a program or booking an in-home session, users declare that they are in good physical health and do not suffer from any medical condition that may prevent safe participation in physical exercise. Users understand that it is their sole responsibility to consult with a physician before beginning any fitness program or personal training. Users acknowledge and accept that physical exercise involves inherent risks of injury, muscle tears, cardiovascular stress, or property damage. Users agree to follow all trainer instructions to ensure their safety. By participating, users waive and release NicoFitPro, its owners, officers, and employees from any claim, demand, or cause of action related to injuries, damages, or losses that may result from participation in any offered online program or in-person session. Users understand and accept that they are fully responsible for any and all risks, injuries, or damages, known or unknown, that may occur as a result of their participation. By purchasing a program or booking a session, they confirm that they have read and agreed to these terms.

3. Marketplace Model and Independent Contractors

Nicofitpro operates strictly as a technology platform connecting independent Trainers with Clients. Nicofitpro does not directly provide fitness training services in homes and is not the employer of the Trainers. All coaches associated with NicoFitPro by Nicolas Sobanski are certified independent professionals operating on a business-to-business (B2B) or independent contractor basis. Any claims for compensation regarding personal injury or property damage occurring during a physical, in-home training session must be directed solely and exclusively to the individual public liability insurance policy of the specific Trainer who performed the service. Our exercise programs and methods are not intended to treat or cure any disease and do not constitute medical therapy.

4. Nutrition Guidance

Nutrition plans may be offered by our certified nutritionists only via our official email: contact@nicofitpro.com, and are subject to separate pricing.

Our certified trainers may provide basic dietary advice (e.g. limiting sugar or increasing protein intake). These recommendations are general lifestyle suggestions and do not replace a personalized nutrition plan or medical advice.

5. Training Delivery (Online and In-Home Logistics)

Online Sessions: Conducted via internet video call. Users need a phone or laptop with an internet connection, camera, and microphone to communicate with their coach in real time. Online sessions are not recorded.
In-Home or Gym (Mobile) Sessions: Conducted at the real-world location indicated by the client (e.g., the client's home, a residential gym, a park). Clients must provide a safe, unobstructed training space. Trainers reserve the right to immediately terminate a session if the physical environment is deemed unsafe or hostile, without a refund to the client.

6. Payments

All programs and session packages are paid in advance. Payments are processed securely via PayPal, Stripe, or Wise. No financial information is stored or processed on this website.

7. Refund and Cancellation Policy ⚖️

After payment, clients receive a questionnaire with a medical disclaimer. If a client suffers from any medical condition that may prevent safe participation in physical exercise, then his subscription will be automatically cancelled and 100% refunded. If a client purchases a program and never replies to the questionnaire, then his subscription will be cancelled and 100% reimbursed after 30 days.

For in-home training sessions, clients must notify the platform or their assigned trainer at least 24 hours in advance to reschedule a session. Cancellations made less than 24 hours before the scheduled time will be charged at the full rate.

8. Data Protection (GDPR Compliance)

Users may provide their name, phone number, and email for communication purposes. They have the right to access, modify, or delete their personal data at any time by contacting: contact@nicofitpro.com. This website uses a secure SSL (https) connection.

9. Pricing and Copyright

NicoFitPro reserves the right to modify prices at any time. All website content (texts, images, and videos) is protected by copyright. It is forbidden to copy, reproduce, or use any material without written consent.

10. Code of Conduct

It is strictly prohibited to use this website or our in-person services for illegal, fraudulent, hateful, abusive, or deceptive behavior. Any user violating these rules, or demonstrating inappropriate behavior toward a mobile trainer, will be permanently banned and reported to local authorities if necessary.

Satisfaction Guarantee

Full Refund.

Pre-Session Requirements & Automatic Cancellations

To ensure the safety of our clients and the operational readiness of our trainers, all bookings must meet strict deadline requirements.

We reserve the absolute right to cancel your scheduled session with a 100% full refund under the following conditions:

Unpaid Bookings – If full payment is not successfully cleared at least 6 hours prior to your scheduled session start time.
Missing Questionnaire – If a client fails to submit the mandatory Fit+ Lifestyle & Health Questionnaire at least 6 hours before the appointment.
Medical Safety Flags – If the submitted questionnaire reveals an underlying medical condition, injury, or physical risk that makes training unsafe without explicit doctor clearance.

Cancellation

Compliance Policy

1. Group Size Enforcement & On-Site Violation Fees

Our group pricing tiers and trainer assignments are strictly calculated based on the exact headcount declared and paid for during booking.

Unannounced guests compromise safety, violate insurance limits, and exploit your trainer's time.

On-Site Headcount Audit – Your assigned trainer will verify the total number of participants immediately upon arrival at the designated location.
Unpaid/Unvetted Extra Guests – If additional people are present who have not completed their individual health questionnaires or settled their respective tiered split-payments, the trainer has the absolute right to cancel the entire group session immediately.
Penalty & Retainer Fee – In the event of an on-site group violation cancellation, a penalty fee of up to 400 PLN will be strictly retained from the total collective payment received to compensate for the trainer's travel, booking slot, and operational disruption. The remaining balance, if any, will be refunded.

2. Strict Age Restrictions & Identity Audits

Our premium coaching and insurance coverages are designed exclusively for adults (18+)

We do not train minors under any circumstances.

Adults Only (18+) Requirement – Every participant joining an individual or small group session must be at least 18 years of age.
On-Site Identity & Age Check – Your assigned trainer has the absolute right to request a valid photo ID (ID Card, Passport) from any client or group member if they have any doubt regarding their age.
Underage Violations & Cancellation – If any participant is found to be under 18, or refuses to provide valid identification upon request, the entire session will be canceled immediately.
Penalty Enforcement – In the case of an age violation cancellation, the same strict penalty applies: we will retain up to 400 PLN from the total collective payment to cover travel, lost scheduling, and operational costs.